🚚 Shipping & Delivery Policy
Last updated: August 2026
At Brainy Toys, we want your little one's new favourite toy to arrive quickly, safely, and without any surprises. Here's everything you need to know about how we deliver to your door.
📦 Delivery Timeframes
We currently deliver across Pakistan. Estimated delivery times are:
| Region | Estimated Delivery Time |
|---|---|
| Rawalpindi/Islamabad, Lahore, Faisalabad | 2–4 business days |
| Other major cities | 3–5 business days |
| Remote / rural areas | 5–7 business days |
Delivery times are estimates and may vary during peak seasons, public holidays, or due to courier delays.
💰 Delivery Charges
- Standard delivery: PKR 299 per order
- FREE delivery on all orders of PKR 3,000 or more
Add a little more to your cart and delivery is on us! 🎉
💵 Cash on Delivery (COD)
We proudly offer Cash on Delivery across Pakistan. Pay when your order arrives — no card, no worry!
Please have the exact amount ready for our courier at the time of delivery.
📍 How to Track Your Order
Once your order is dispatched, you'll receive a confirmation message with your tracking details. You can use these to follow your parcel's journey right to your doorstep.
If you haven't received tracking information within 2 business days of placing your order, please contact us and we'll look into it right away.
❓ Frequently Asked Questions
How long before I receive my order?
Most orders within major cities arrive within 2–4 business days. Remote areas may take up to 7 business days.
Is Cash on Delivery available everywhere in Pakistan?
Yes! COD is available across Pakistan.
Can I return a product if it's not right for my child?
We accept returns only if the product arrives damaged or incomplete. If you receive a faulty or incomplete order, please contact us within 48 hours of delivery with photos and we'll make it right.
Are your toys safe for my child's age group?
Absolutely. Every product on Brainy Toys includes an age suitability label to help you choose the right toy. When in doubt, check the product page or contact us.
What if my order is delayed?
If your order hasn't arrived within the estimated timeframe, please reach out to us and we'll coordinate with the courier on your behalf.
📞 Need Help?
We're here for you! Reach out via:
- 📧 Email: brainytoyspk@gmail.com
- 💬 WhatsApp: +92 310 5587716
- 📘 Facebook: Brainy Toys
- 📸 Instagram: @brainytoyspk
Screen-Free Play, Happy Kids! 🧸