Privacy Policy
At Brainy Toys, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you shop with us or get in touch, we may collect the following:
- Your name, phone number, and delivery address, used to process and deliver your order
- Your email address, if you provide one, for order updates or communication
- Order details, including items purchased, order value, and payment method
- Basic browsing information, such as pages visited and device type, collected automatically through cookies and analytics tools
Since we operate on a Cash on Delivery basis, we do not collect or store any card or online payment details.
How We Use Your Information
We use the information we collect to:
- Process, pack, and deliver your orders
- Contact you about your order status, delivery updates, or any issues that need your attention
- Respond to questions, returns, or refund requests
- Improve our website, products, and customer experience
- Send occasional updates about new products or promotions, if you've opted in to hear from us
Sharing Your Information
We do not sell your personal information to third parties. We only share it with trusted partners who help us run our business, such as:
- Courier and delivery partners, so they can get your order to you
- Our website and payment platform providers, who help operate the store
- Marketing or analytics tools, used in an aggregated and non-identifying way where possible
These partners only receive the information they need to do their job, and they're expected to handle it responsibly.
Cookies
Our website uses cookies to remember your cart, understand how visitors use the site, and improve your browsing experience. You can control or disable cookies through your browser settings, though some parts of the site may not work as smoothly without them.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of storing or transmitting data online is completely secure, and we encourage you to reach out if you ever have concerns about your information.
Your Choices
You can ask us at any time to:
- Update or correct your personal information
- Unsubscribe from marketing messages
- Request details on what information we hold about you
To make any of these requests, contact us at brainytoyspk@gmail.com.
Changes to This Policy
We may update this policy from time to time as our business or legal requirements change. Any updates will be posted on this page, so we encourage you to check back occasionally.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, reach out to us at brainytoyspk@gmail.com.