Frequently Asked Questions (FAQs)
Find answers to common questions about ordering, nationwide delivery in Pakistan, secure payments in PKR, returns, and our child-safe screen-free toys.
Ordering & Nationwide Delivery
How long does nationwide delivery take in Pakistan?
We deliver across all cities, towns, and regions in Pakistan:
- Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): 2–4 business days.
- Other Cities & Regional Towns: 3–5 business days.
- Remote / Rural Areas: 5–7 business days.
All orders are dispatched from our fulfillment center within 24–48 hours of order confirmation.
What are the shipping charges? Do you offer Free Delivery?
Yes! We offer FREE Nationwide Delivery on all orders of Rs. 2,999 and above.
For orders under Rs. 2,999, a flat shipping fee of Rs. 299 is applied nationwide regardless of weight or destination city.
How can I track my parcel?
Once your order is handed over to our courier partners, you will receive an SMS and email notification containing your unique tracking number and tracking link. You can also message our WhatsApp support team at +92 310 5587716 with your order number anytime for live tracking updates.
Payment Methods & Pricing (in PKR)
What payment methods are accepted on Brainy Toys?
To make shopping convenient and accessible across Pakistan, we support multiple secure payment options:
- Cash on Delivery (COD): Pay cash in hand to the courier rider upon package arrival.
- Debit & Credit Cards: Visa, MasterCard, and PayPak processed securely via State Bank of Pakistan (SBP) regulated PSO/PSP payment gateways.
- Online Bank Transfer / IBFT: Direct electronic bank transfer.
- Mobile Wallets: JazzCash and Easypaisa.
Are all prices and charges listed in Pakistani Rupees (PKR)?
Yes. All product prices, bundle offers, delivery fees, and order totals across the entire website and checkout are accurately displayed in Pakistani Rupees (PKR / Rs.). There are strictly zero international conversion markups or hidden fees.
Is my online card transaction secure?
Yes, 100%. All online payments are handled via bank-grade 256-bit SSL encryption and processed through State Bank of Pakistan regulated Payment Service Operators / Providers (PSO/PSP). Brainy Toys does not see or store your payment card numbers, PINs, or CVV credentials.
Returns, Exchanges & Refunds
What is your Return and Refund Policy?
We offer a 7-Day Return & Replacement Policy. If an item arrives physically damaged, defective, or missing pieces, we will send an immediate free replacement or process a full refund.
Please report the issue within 48 hours of delivery by contacting us with photos or video of the parcel and damaged product.
How long does it take to receive a refund?
Once your return is verified and approved, refunds are processed within 3 to 5 business days. Card and online bank refunds will reflect directly in your bank account / card statement, while COD refunds are transferred via IBFT or JazzCash/Easypaisa per your preference.
Customer Support & Operational Hours
What are your customer service operational hours?
Our customer support team is operational daily:
⏰ Operational Hours: 8:00 AM – 7:00 PM PKT (Monday to Sunday)
Customer queries received after 7:00 PM are queued and answered first thing the following morning starting at 8:00 AM.
How can I get in touch with customer service?
You can connect with us through multiple official channels:
- WhatsApp Support (Primary / Fastest): +92 310 5587716
- Helpline / Direct Call (Secondary): +92 325 9705974
- Official Support Email: brainytoyspk@gmail.com
You can also submit an inquiry directly via our Contact Us page.
Still have a question?
Our customer support team is available every day from 8:00 AM to 7:00 PM PKT to assist you.